Company culture

Our employees, affectionately called “Rackers,” are our true strength and differentiator. They embody our Core Values, demonstrating that Fanatical Experience is:

• Excellence. We are an accountable, disciplined, high-performing company with proven results.
• Customer-driven. We are proactive, collaborative and committed to success for our customers.
• Expertise. Rackers are passionate learners who are embedded in our customers’ businesses to provide unbiased solutions.
• Agility. We adopt new technologies and evolve services to meet customers where they are in their journey.
• Compassion. We’re one team doing the right thing for our customers, communities and each other.

As valued members of a winning team on an inspiring mission, Rackers make a real difference for our customers. It’s why we’re frequently recognized as an employer of choice by global industry-leading programs, including Great Place to Work, Forbes and Fortune.

Rackspace Technology believes that diversity of thought sparks innovation.  We strive to create an environment that encourages Rackers to be authentic and share their unique backgrounds and perspectives.  Our commitment to inclusion fosters a sense of belonging that makes our culture truly unique.

Our global diversity, inclusion and belonging strategy is built on the foundation that all Rackers and potential Rackers, customers, vendors, business partners and guests are treated with respect, and are not discriminated against based on who they are.  Our strategy helps us hire key talent, drive revenue and support the communities in which we serve.

Our Rackers actively participate in global Racker Resource Groups that provide diversity education, professional development, networking, support and a place for belonging.  Our Racker Resource Groups include:

• EAST – Elevating Asian Strengths and Talents.
• Lavender – Supporting mental wellness and physical abilities.
• NextGen – Empowering future leaders through mentorship, relationship building, and creativity.
• POWER – Professional Organization for Women’s Empowerment at Rackspace Technology.
• RackFam – Providing support for working families.
• RackVET – Leveraging the talent of our military veterans.
• RISE – To lift Black, African and African American Rackers.
• Together with Pride – Supporting LGBTQ+ and educating Rackers and allies.
• VIVA! – Celebrating and promoting our Latin-X cultures.

Rackspace Technology has implemented an equal opportunity policy and statement to ensure that this foundation remains solid.  This statement can be found on our Rackspace Technology Careers page.

Rack Gives Back started as a small group of Rackers who wanted to do some good in the local San Antonio community. It has since grown into a global effort that enables Rackers to share Fanatical Experience with the communities in which we live, work and play.

Rackspace Technology provides 24 hours of paid time for Rackers to volunteer each year. Averaging 27,000 volunteer hours annually, Rackers have volunteered more than 200,000 hours supporting their favorite nonprofit organizations over the last 10 years.

There are hundreds of stories every year of how Rackers are giving back in their local communities through volunteering at local schools and animal shelters, building houses, serving meals and more. Every year, Rackers across the United States donate and help distribute holiday meals to over 1,500 families through partnerships with local food banks. It is one of our signature community events. Another way Rackers around the globe contribute their time and talent every year is through participating in the Hour of Code during Computer Science Week and beyond. Rackers visit students — both in the classroom and virtually — to teach coding fundamentals and inspire them to become future Rackers.

Rack Gives Back also supports the community through corporate grants. Over 80% of our charitable giving is focused on K-12 STEAM (Science, Technology, Engineering, Arts, and Math) programs — sharing critical skills that foster innovation and creativity. Since 2008, Rackspace has donated more than $7.5 million dollars through Rack Gives Back into our local communities.

In response to the COVID-19 pandemic, Rackers wanted to help their communities and ensure vital services and organizations that provide support for at-risk communities would be taken care of. We launched a Donation Matching Campaign. With an initial donation from Rackspace Technology and a dollar-for-dollar match, Rackers worldwide were able to donate over $200,000 to local charities impacted by and providing relief from COVID-19.

The Rackspace Foundation is our 501(c)3 non-profit organization that financially supports other nonprofits that provide vital services and support to the seven neighborhood schools around the Rackspace Technology headquarters in San Antonio, TX. These organizations provide enriching and meaningful experiences to the youth in our community. The Rackspace Foundation is funded 100% by employee payroll contributions, with every dollar raised going right back into our neighborhood.

Since its creation in 2009, the Foundation has granted over $5 million to local non-profit organizations in San Antonio. To ensure we fund the right programs, we have partnered with Trinity University to research the community needs and the best approach to support these students and their families.

The Rackspace Foundation board meets yearly to review all proposals and award grant funds. The board is comprised of 11 members, both from Rackspace Technology as well as individuals outside of the organization.

Rackspace Technology® is a proud signatory to the UK Armed Forces Covenant, a promise by the British nation to ensure that those who serve or have served in the Armed Forces and their families are treated fairly. We commit to support UK military personnel, veterans, reservists, and their families. We are pleased to employ members of the military community, recognising the enormous contribution they make to our company and to the country. We are working towards Bronze Defence Employer Recognition Scheme. 

We have a long-standing tradition of honouring our veterans on a global scale, through our own RackVET Racker Resource Group (RRG). It is focused on supporting our military veterans and reservists and family members. We seek to support the community through our flexible human resource (HR) policies for reservists and military spouses and partners. We actively promote volunteering and each year. Also, we proudly participate in the Royal British Legion Poppy Appeal. 

Read more here.